FAQ’s

At Zimali Express, we offer a variety of convenient payment options to ensure a smooth shopping experience. You can choose from the following methods:

• EcoCash: Make secure payments via Zimbabwe’s leading mobile money service.
• Innbucks: Use your Innbucks account for easy transactions.
• PayPal: Pay securely with PayPal, a trusted international payment platform.
• Bank Transfer: Direct bank transfers for those who prefer traditional banking methods.
• Cash on Delivery: Pay in cash when your order is delivered to your doorstep.

We strive to offer flexible payment solutions that suit our customers’ preferences, making it easier for you to shop with confidence

Shipping times may vary depending on your location and the specific product. Generally, we strive to process and ship orders within 1-3 business days. Once shipped, the estimated delivery time will be provided during the checkout process. You can also track your package using the provided tracking number.

What is your return policy?

At ZimaliExpress, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a return policy in line with the guidelines set by our trusted suppliers, including Amazon.

Our return policy is as follows:

• Return Window: You can return most items within 14 days of receiving your order.
• Condition of Items: Items must be unused, in their original packaging, and in the same condition as when they were received.
• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately, and we will assist you in processing the return or exchange.
• Return Process: To initiate a return, please reach out to our customer support team with your order details, and we will guide you through the return procedure.
• Refunds: Once the return is processed, we will issue a refund to your original payment method, minus any applicable return shipping fees.

Please note that certain items, such as electronics or personalized products, may have specific return restrictions based on the manufacturer or supplier’s policies.

If you have any questions or need assistance with a return, our customer support team is here to help!

If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us through the contact information provided on our website, including email, phone, or live chat support. We aim to provide timely and helpful responses to ensure a satisfactory shopping experience for our customers.

Yes, Zimali Express offers international shipping! We are committed to providing our customers with a seamless shopping experience, no matter where they are located. Through our trusted global shipping partners, we ensure that your orders are delivered safely and efficiently to most countries worldwide.

Shipping costs and delivery times may vary depending on your location and the size of your order. For detailed information about international shipping options, fees, and estimated delivery times, please refer to our shipping policy or contact our customer support team.

We are dedicated to bringing the best products from across the globe right to your doorstep, wherever you are!